Refund & Return Policy

We want every bouquet you receive to bring a smile. If something goes wrong, tell us and we will make it right.

Flowers are a special product

Fresh flowers are a perishable, made-to-order product, so we generally cannot accept "change of mind" returns. But if any of the situations below happen, we take responsibility.

When you can get a refund or redelivery

If the flowers arrive clearly damaged or wilted, or the wrong arrangement was sent, contact us within [TBD: X hours] of receiving them with a photo. Once verified, we will arrange a redelivery or a refund [TBD: full / partial].

How to request

WhatsApp or contact us with your order number and a photo of the problem. We reply within [TBD: X working days].

How refunds are made

Refunds go back to your original payment method. The time to appear depends on your bank, usually [TBD: X working days].

[This page is a draft. The final policy is the one officially published by Apple Flower.]